Patient registration and OPD software that shortens the queue
The front desk is where a patient forms their first opinion of your hospital. TechPro starts the journey with the right patient, consent, coverage and communication, so the second visit is faster than the first.
What returning patients notice
Front-office changes are the ones patients feel first.
No second registration
A patient seen at another branch is recognised from their phone number or ID.
A realistic waiting time
The queue screen and SMS show where they are in line.
Estimates before admission
Financial counselling gives a written estimate built from the same tariff as the final bill.
Family access
Relatives can see appointments, reports and bills with the patient's permission.
A first visit, step by step
How a new patient moves through TechPro's front office.
- 01
Pre-register from a QR code
The patient scans a code at the entrance or in an SMS, verifies their mobile number with an OTP and fills in their details. ID documents such as Aadhaar can be scanned to auto-fill.
- 02
Book or join the queue
Appointments are booked by doctor or unit; walk-ins get a token, and the queue screen shows waiting order.
- 03
Check coverage
For insured patients, eligibility is checked at registration, before the consultation starts.
- 04
Consent on a tablet or phone
Consent for data processing, procedures and anaesthesia is signed digitally and stored on the record.
- 05
Consult and pay
The consultation, investigations and pharmacy are billed as they happen, with UPI, card, cash or wallet payments.
- 06
Reports and follow-up
Reports, bills and follow-up appointments arrive on the patient app or WhatsApp.
Front-office modules
- 01Registration & MPIUnique medical record number, duplicate detection, family linking.
- 02Appointments / OPDDoctor and unit slots, overbooking rules, slot reports.
- 12ReferralsInbound and outbound referrals with status.
- 13ConsentDigital consent with patient or relative signature.
- 14DocumentsScanned IDs, referral letters and old records.
- 15Insurance / TPAEligibility checks and sponsor details at registration.
- 21Visitor managementVisitor passes and ward access.
- 31Health check / CRMPackages, campaigns and lead follow-up.
- 38Patient portalAppointments, reports, bills and feedback.
- 39NotificationsSMS, email and WhatsApp messages.
- 43TelemedicineVideo consults with e-prescriptions.
- 44Queue managementTokens, display screens and wait times.
- 62Enterprise MPIOne patient identity across all branches.
- 65Financial counsellingEstimates and payment plans before admission.
Measured at a 24-hospital network
At Medicover Hospitals, moving registration onto TechPro's front office made registration about 90% faster, according to the hospital network's own figures. Most of that came from pre-registration and from not re-registering returning patients at a different branch. Read the Medicover case study.
Telemedicine and health checks
TechPro's telemedicine module runs video consultations with the same EMR and e-prescription as an in-person visit, so follow-ups do not need a separate app. Health check packages, health camps and CRM follow-up sit in the same front office, which lets marketing teams see which campaigns turn into consultations and admissions.
Works with the rest of TechPro
Frequently asked questions
Can patients register before they arrive?
Does TechPro send appointment reminders on WhatsApp?
Can one patient record be used across our branches?
Can we run health camps and corporate health checks?
Find out where your front desk loses time
Share your daily OPD volume. We will show the registration and queue setup that fits it.